East Hamilton Middle High School


EHS Chromebook Troubleshooting Tips

*it is good practice to fully shutdown

or restart your computer once a week

(not just closing the lid, but a full shutdown/restart will keep your Chromebook from running too many programs/applications in the background which can slow it up over time)

1. Power Issues: If your device is not charging properly, try these strategies.

  a. Check to make sure the metal tip is completely inserted into the

charging port (a light will come on indicating device is charging)

  b. Check charger- Make sure the cable that connects to the charging

block is securely attached.

  c. Try a different power outlet/power strip

2. Charger Replacement:

  a. a replacement can be purchased on any website that has tech

supplies (ex. Amazon or Best Buy) 

-Lenovo 500e is the touchscreen model,

45 watt is the suggested power amount

Frozen Screen or Keyboard: Push down the power button on the side of

the device until the light goes off. Wait 30 seconds. Press the power

button again to power up the device. This should reactivate the screen

and keyboard.

Software/Website Issues: 

 a. Reset Browser Settings

  (this often corrects Zoom and Edpuzzle Issues)

  1. Go to the 3 dots in the upper right corner of your Chrome browser.

  2. Click "settings"

3. Click "advanced" and there will be a drop down of more options

  4. Click "reset settings"

  5. Click "restore settings to their original defaults"

  6. Click the blue button "reset settings"

b. Checking for updates in Chrome

  1. Right Click the clock in the lower right corner

2. Click on the gear icon (which will open settings)

3. Click “About Chrome OS” on the lower left of the screen

  4. Click “Check for Updates” 

  5. If your Chromebook is not up to date, it will download the available

update and then prompt you to restart (you will need to restart for

the download to complete). 

Reset steps to try or Device not Enrolled: If an Enterprise enrollment message displays when

trying to log in with your HCDE account, complete the following steps at the enrollment screen. 

  1. Press and hold the power button until the computer turns completely off
  2. Press ESC, Refresh and Power simultaneously 
  3. When the screen pops up, Press Control D
  4. When the next screen pops up, Press Enter
  5. On the next screen, Press SpaceBar Enter
  6. The computer should then reboot completely
  7. You will need to connect the computer to WiFi and complete the Enterprise Enrollment using the following credentials:
    1. email: [email protected]
    2. password: enroll#3074
  8. Once it runs through enrollment, you should be able to login using your school-provided credentials

Additional Issues: If you are still having problems after troubleshooting,

please complete this form and Ms. Jones will set up

a time to bring in the device for repair or replacement.

For immediate Support, please call 423-493-0350 (Mon-Fri, 7AM-3:30PM):


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